Amazon Connect + ServiceNOW
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05-20-2025 06:15 PM
Hello,
Facing few issues while setting up Amazon Connect + ServiceNOW instance.
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07-21-2025 11:49 AM
Hello @VishK,
For the question 1/: there is a fix coming with the next plugin's update, to be release on 31-July 2025. You may have a look here: https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=390d274e939aa618d744b94c5cba10af
For the question 2/: I am currently using the Amazon Connect flow editor to import my flows (in JSON) and is working fine, are you not using it? If so and you are not getting any clearer error from the logs, can you share the JSON you're trying to import? Feel free to share any other details on this.
Thanks
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Friday
I think you are doing the steps wrong. Please follow the steps mentioned in the setup guide. I followed the steps shown in video Integrate ServiceNow Voice with Amazon Connect which is created for older versions. let me know any help nedded.
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Friday
For the error 2) the downloaded lex file is a CDK template not a lex bot file it's a cloud formation stack file. follow the steps mentioned in the setup guide.