Getting An error - AWS connect - Voice agent

[Paulsylo]

HI All -

I trying to connect AWS connect for my voice agent as communication channels. As per the guide , i see we need to share these three information to AWS side to be configured. 

while i got other information, i got stuck here up on these one information,

1. ssm_oauth_path, as it is given " The base path for OAuth credentials in AWS Parameter Store: /com.servicenow.cti/<sn-instance-id>/<voice-service-id>. Set after completing the Parameter Store setup in the following steps "

now , what is this <voice-service-id>,to be taken. 

do i need to take the sys_id from the url ? if so, i am getting this error below,

{     "level": "ERROR",     "message": "Failed to obtain access token",     "error": "OAuth token request failed: HTTP 401 for POST tataamericaintlcorpdemo2.service-now.com/oauth_token.do"}

any help will be appreciated .

[Vikram Reddy]

Hi @Paulsylo,

That access_denied/server_error pair is coming out of your own instance's oauth_token.do, not AWS. On a Client Credentials grant, ServiceNow throws this exact combo when it can't resolve a valid identity behind the token request, and in practice that's almost always the OAuth Application User on the Application Registry record, not the secret you already fixed.

• Confirm the OAuth Application User field on the registry is populated and points to an active, unlocked user
• Make sure that user has the roles your Voice/Connect integration actually needs, since the token inherits its access from this user's roles
• Verify the system property glide.oauth.inbound.client.credential.grant_type.enabled is true
• Check the registry's Default Grant Type is actually set to Client Credentials, not just listed as an available grant

Thank you,
Vikram Karety
Octigo Solutions INC

[Tanushree Maiti]

Hi @Paulsylo 

Share your oauth profile screen shot 

Try once with grant type as Client credential if you are using grant type : Authorization code

[Paulsylo]

HI @Tanushree Maiti - here is the screenshot ,