The issue you're facing could be due to several reasons. Here are some troubleshooting steps:
1. Check the Amazon Connect Configuration: Ensure that the Amazon Connect instance is properly configured in ServiceNow. The instance should have the necessary permissions and roles to access the transcript and sentiment analysis data.
2. Verify the Integration: Make sure that the integration between ServiceNow and Amazon Connect is working correctly. You can test this by making a test call and checking if the data is being transferred correctly.
3. Check the Interaction Record: The transcript and sentiment analysis data should be attached to the interaction record. If it's not, there might be an issue with the interaction record configuration.
4. Verify the Recording Settings: The recording might not be generated if the recording settings in Amazon Connect are not configured correctly. Make sure that the recording is enabled and that the recording format is supported by ServiceNow.
5. Check the ServiceNow Version: There might be compatibility issues between the UTAH release of ServiceNow and Amazon Connect. Check the ServiceNow documentation or contact ServiceNow support to see if there are any known issues.
6. Look at the Logs: The ServiceNow logs might provide more information about the issue. Look for any error messages or warnings related to Amazon Connect.
7. Contact Support: If you're still unable to resolve the issue, it might be best to contact ServiceNow support. They can help troubleshoot the issue and provide a solution.
Remember, these are just general troubleshooting steps. The exact solution might vary depending on the specific configuration and setup of your ServiceNow and Amazon Connect instances.for further details please visit our site https://nowgpt.ai/#/home
