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Using ServiceNow Voice with CSM without Amazon Connect

Andreas Gutzwil
Tera Expert

‎06-14-2024 12:12 AM

The integration ServiceNow Voice with CSM fullfills alle requriments of the solution.

Does the CSM integration only works woth Amazon Connect or can I use other ACD systems integrating with ServiceNow Voice. If yes how can I integrate other ACV than Amazon connect leveriging ServiceNow Voice and the CSM integration?

 

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