Using ServiceNow Voice with CSM without Amazon Connect

Andreas Gutzwil
Tera Expert

The integration ServiceNow Voice with CSM fullfills alle requriments of the solution.

Does the CSM integration only works woth Amazon Connect or can I use other ACD systems integrating with ServiceNow Voice. If yes how can I integrate other ACV than Amazon connect leveriging ServiceNow Voice and the CSM integration?

 

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