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Allow access to this table via web services is greyed out

IntegrationT
Tera Contributor

Hi guys,
I am trying to integrate my servicenow into a monitoring tool
To do so I want to get all the logs in the syslog_transaction.list

I created a custom role with the following roles in it:

  1. user_admin
  2. snc_platform_rest_api_access
  3. snc_read_only

I assigned the role to a user I created, the user can access via web only

In the syslog_transaction.list table I created several ACLs for the table.
Read (with the custom role)

Read.*(with the custom role)
Report_view (with the custom role)
Report_view.* (with the custom role)
When I try to access the table via API I am getting a 403
I did notice that the checkbox to the attribute "Allow access to this table via web services" is empty and greyed out

IntegrationT_0-1727091963751.png

It seems that there is a caller restriction set there,
I tried to set the read checkbox and update yet it did not worked
I tried to change the scope and the checkbox for the attribute "Allow access to this table via web services" appeared.
I checked the box and updated and it returned to the state shown above.
any idea on what I should do to resolve it?



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