Corelation id is not getting updated via Actian middleware for dxc integration

Maradani Revat1
Tera Contributor

3 weeks ago

HI All,

We have DXC ServiceNow to ServiceNow integration and middleware is Actian for this integration. 

When an incident is being created in Snow it is sending response to DXC and DXC is creating an incident from their end and sending Correlation id and correlation display and when it comes to ServiceNow incident Correlation display is getting updated, but correlation id is not getting updated.

I also see integration user is having admin role still it is not getting updated. In past it used to work and now it is not working and I dont see any changes in ServiceNow as well.

Can anyone suggest what else can be checked

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Mark Manders
Mega Patron

3 weeks ago

Are you sure it's coming in? How is it mapped to the field? Did DXC change anything that they aren't sending it anymore?


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Mark
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