Create Google Chat Space

[dschiffer]

We have a requirement from our business for when a specific type of incident is created SNOW would automatically open/create a Google Chat Space for the incident.  Within the community I did find this kba on how to setup the Google spoke (for hangouts).  But not certain how to utilize this connection once it is setup.

https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhu...

[Ryan Balcom]

Start by creating a new Flow where the trigger condition represents the specific type of Incident from which you want to create a Google Chat Space. Then below in the Actions, try dragging in the Create Space, Add Member to Space, and Create Message Thread actions to represent what you want to happen. If both the Space and its members already exist, it may be as simple as using the Lookup Space and Create Message Threads. 

I hope this helps!