error when updating a RITM manually

[oluseyiasol]

When i attempt to update a RITM manually.  I get the following error message.

There is an existing flow that will set the state of the RITM to closed complete or Closed incomplete based on 2 approvals.   There is no update record action to set the assignment group field based on the requirements.   And those fields mentioned in the error message are populated.   The user acknowledgement is a check box, and it was checked.  Any thoughts on where to look?

[Hemanth M]

@oluseyiasol  - what are you updating manually - RITM state? or other fields?

Can you make sure these two variables are filled while updating 1.User Agreement Acknowledgement 1. Disclaimer 

flow shouldn't impact manual update here, there could be client side validations..

[Vishal Jaswal]

Hello @oluseyiasol 

Seems like this is a custom error message that is being executed when trying to save the ritm. 

Run below (modify as per the fields):

var grRITM = new GlideRecord('sc_req_item');
grRITM.get('YOUR_RITM_SYS_ID'); //update it

gs.info('RITM FIELD VALUES');
gs.info('State: [' + grRITM.state + '] Display: [' + grRITM.state.getDisplayValue() + ']');
gs.info('Assignment grRITMoup sys_id: [' + grRITM.assignment_grRITMoup + ']');
gs.info('Assignment grRITMoup display: [' + grRITM.assignment_grRITMoup.getDisplayValue() + ']');
gs.info('Assigned To sys_id: [' + grRITM.assigned_to + ']');
gs.info('Close Notes: [' + grRITM.close_notes + ']');
gs.info('Close Code: [' + grRITM.close_code + ']');
gs.info('Closed By: [' + grRITM.closed_by + ']');
gs.info('Short Description: [' + grRITM.short_description + ']');
gs.info('Approval: [' + grRITM.approval + ']');

// Check variables
gs.info('VARIABLES VALUES');
var varsVal = new GlideRecord('sc_item_option_mtom');
varsVal.addQuery('request_item', grRITM.sys_id);
varsVal.query();
while (varsVal.next()) {
    var opt = varsVal.sc_item_option.getRefRecord();
    gs.info('Variable: ' + opt.item_option_new.getDisplayValue() + ' = [' + opt.value + ']');
}