Everbride Inegration

[attila_gajdos]

Hi, I am currently working on Business Continuity Management with Everbridge integration for mass communication. When I create an emergency notification for a crisis event, it throws an error, "Specify valid Incdent Template ID in the Connection and Credential Alias". The incident template that we're using in Everbridge is LIVE and the template ID is correct. What could be the reason behind and how can we resolve it?

[Tanushree Maiti]

Hi @attila_gajdos 

Please give this incident template id properly:

https://www.servicenow.com/docs/r/governance-risk-compliance/grc-business-continuity-management-comp...

Incident Template ID

Unique ID of Everbridge incident template. Note: You can get the ID from the Everbridge instance.

[attila_gajdos]

Thanks @Tanushree Maiti , however the correct incident template ID is already added in the  Everbridge connection and credential Alias record

[Tanushree Maiti]

Hi @attila_gajdos ,

If you think ID is correct and in connection Alias , you have correctly mentioned , 

Raise a Hi ticket to Servicenow vendor.

They will help you to check backend logic.