Is it possible to make update in Oracle based on data from Service Now Tickets

[SonnyY]

Can this use case be achieved by Service Now? If so, by what Service Now components and how, at a high level. Please let me know if you need further info. 

use case at high level: 

1. customers send in emails with data (ie: meter readings, customer name, email address, etc)

2. Service Now picks those emails up and creates Incidents

3. Service Now accesses Oracle and finds the customer name and updates meter readings

4. Service Now closes the Incidents once step 3 is completed. 

[Dr Atul G- LNG · Accepted solution]

Yes, you need to configure the inbound actions.