how to enable metrics for knowledge base for Article body field in ServiceNow standard version

[Prathamesh Chav]

Hi Team,

as we have standard version and as per the doc of knowledge management versioning we can't have versioning OOTB feature.

we want to tract versions so I was trying the solution using metric definition for Article body field. but record is not showing in the related list of metric instances.

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its not working for other fields too.

Thanks,

BR

[Mark Manders]

Is there any reason for you not to start using the OOB features that are created for this? 

If you really can't, metrics, by default, only run on task extended tables. And they are controlled by the 'metrics events' BR. So if you want to use this on non task extended tables, like 'knowledge' you will need to copy that BR as well so it will run on changes on that table as well. 

If you want more info: check this article by Mark Roethof: https://www.servicenow.com/community/developer-articles/metrics-on-non-task-tables/ta-p/2308846

[Prathamesh Chav]

Hi @Mark Manders ,

we are currently using standard version and as per the docs versioning is not available on standard version of ServiceNow. do you have any other ootb solution to tract versioning.

Thanks,

BR

[Mark Manders]

No. The OOB way of tracking versioning, is through the OOB plugins you can activate. That's why they are there.

[Prathamesh Chav]

Hi @Mark Manders  , Currently we are using standard version we don't have versioning feature plugin available.