How to get access and use the Servicenow AI Control Tower API

[prasanna16]

Hello everyone,

I was going through the ServiceNow AI Control Tower Scenario-Based Questions for 2025 on ServiceNow Spectaculars In question 49, they mention the AI Control Tower API. Could anyone share how to gain access to these APIs and point me to any documentation available for using them?

Thanks for your help!

[Ehab Pilloor]

@prasanna16 

I have not used AI Control Tower so I won't be able to answer your query. You can explore ServiceNow documentation to find your answers regarding setup of AI Control Tower.

As per this docs, AI systems are shown to be classified by provider, so maybe it is possible but Im not completely sure. 

https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/ai-governanc... 

Here is one link regarding configuration: https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/ai-governanc...

You may also find more information in docs.

Regards,

Ehab Pilloor

[Dr Atul G- LNG]

Hi @prasanna16 

None of the AI features—whether it's AI Search, Now Assist, AI Agent or Data Fabric—are available in Personal Developer Instances (PDIs).

This means you can't perform hands-on R&D in a PDI. To explore or test these capabilities, you need to have the plugins installed on a client instance or your company's demo instance.

If you're eager to learn, you can take the Now Learning courses , which are specifically designed for AI features (If available). These courses often come with lab access for up to 2 weeks, which is great for hands-on practice.