Hi Community,I'm trying to update the state of a Knowledge Article using the out-of-the-box REST API in ServiceNow — specifically via the PATCH/PUT method on the kb_knowledge table. While the request executes without error, the state field is not get...
Hello Team, earlier we had LDAP integration to fetch "mail,manager,dn,cn,name,objectSid,sAMAccountName,source,managedBy,member,description,extensionAttribute11,extensionAttribute1OwnerDetail" details from AD and we stored in Custom table, now we have...
Hello, I have a bi-directional integration between ServiceNow and Jira set up with the Jira spoke and I'm running into an issue with uploading an attachment in Jira and seeing it in the desired format in ServiceNow. When an attachment is uploaded to ...
Hi Team, as we have standard version and as per the doc of knowledge management versioning we can't have versioning OOTB feature.we want to tract versions so I was trying the solution using metric definition for Article body field. but record is not ...
Hi All, I 'm Kamal Hinduja, a Web Designer based in Geneva, Switzerland, actively exploring advanced techniques in API integration for dynamic and efficient website design. RegardsKamal Hinduja Switzerland, Geneva
We are currently integrating our Oracle Identity tool with ServiceNow to manage user provisioning. Here’s our setup:We are using the Oracle out-of-the-box (OOTB) connector to create and update user records in the sys_user table.User attributes such a...
In the below step UI Action captures the ritm sys_id properly, but HTML of ui page is not receiving it and passing it to client script of UI pageUI ActionTable : sc_req_itemClient : trueOnClick : openTaskDuplicationDialog() Script : function openTask...
Here is the complete scenario. I have an requirement for API testing through REST steps in ATF. In which the authentication is of token type where the token expires every 15 days and I have like 40 to 50 scenarios where I need to use this token.My id...
Hello,I have some troubles figuring out this challenge:I am supposed to parse an excel file into the json format. Using GlideExcelParser, I encountered these issues:a) Column headers in the excel file are not situated in row 1, but row 3. I tried to ...
Good morningI have been looking at this for hours and overcome a lot of upgrade issues to get here but i am stuck so hoping someone has an easy answer my tired brain isn't thinking of We are using the absolute API to pull data into service nowPre upg...
Hi team, We have integrated this ServiceNow into our product. We have a template in our platform, using which we will create a ticket in ServiceNow.While creating a ticket, I have opted for the field cause by the change and submitted. cause by change...
I am writing a PowerShell script to create records in the cmdb_ci_win_server table.I can create the first one successfully, but when I create the second one, it overwrites the first one.I look at my output, and I see that both have the same sys_id. ...
Hello, I'm currently working on integrating LogicMonitor (LM) with ServiceNow (SN) Event Management. I received feedback indicating that there's no out-of-the-box (OOTB) way to return an associated INC# to a LM alert when integrating with SN Event Ma...
Could you please provide guidance on how grant additional roles/privileges to the following accounts.1. Service account XXX – Currently, it doesn't have access to listing views. It is configured as a webservice only account with itil, rest_service,...
Hello,Does anyone know if the scripted REST API transactions count towards the integration hub transaction count or not?Thanks!
