I would like to grant additional roles or permissions to complete the following tasks

[Ray Mason]

Could you please provide guidance on how grant additional roles/privileges to the following accounts.


1. Service account XXX – Currently, it doesn't have access to listing views.   It is configured as a webservice only account with itil, rest_service, and snc_internal roles.
2. Developer account 123 – Requires privileges to execute scripts (both background and fixed scripts) to generate views. This is a key activity, as there are limitations in performing JOIN operations across tables using ServiceNow's REST API.
3.Developer account abc – Needs the ITSM role to access ITSM-related tables. This is required in order to list ITSM specific tables.

I would like to be able to grant the least amount of access to allow these accounts to perform the required work.

Your support is greatly appreciated.

Ray

[Mark Manders · Accepted solution]

Why does a webservice account need access to list views? 

Executing scripts needs the admin role and access to the ITSM tables is granted through ITIL.