Integrate AWS demo instance to service now demo instance

[nitinawasth]

Looking to build AWS AI use case on demo/sandbox instance and would like to use leverage Service Now available demo instance. May I know how can I build and configure service now demo instance 

[Aditya_hublikar]

Hello @nitinawasth ,

To get Servicenow PDI (Personal developer instance) :

Go to : https://developer.servicenow.com/  sign in with your ServiceNow ID or if you dont have create new one .

Developer Site > Account >Request Instance

Select an available ServiceNow release and request the instance. Once provisioned, ServiceNow provides the instance URL and credentials through the My Instance area.

Your instance will look like  https://dev12345.service-now.com 

The PDI gives you admin access and is suitable for building a PoC. However, ServiceNow explicitly says PDIs are intended for learning/exploration and not for business or production use.  

You can also refer this threads for servicenow integration guide : 

integration guide 

https://www.servicenow.com/in/products/api-integrations.html#features

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Tanushree Maiti · Accepted solution]

Hi @nitinawasth 

If by  Service Now available demo instance you mean a ServiceNow Personal Developer Instance (PDI), I would like to clarify that native Generative AI features and AI agents, such as Now Assist ,Ai control tower etc, are not available on ServiceNow PDIs because they require commercial licenses and the appropriate entitlements.

If you want to explore AWS AI use cases in your client’s or company’s demo/sandbox environment, you can refer to the following ServiceNow documentation and Community articles for more information and setup guidance.

SN Doc: Create an AI connection for Amazon (v2.0.2) 

SN Doc :Create an AI connection for Amazon (v2.1.2) 

Now Assist with Amazon Bedrock: Two Paths to Enterprise-Grade Generative AI on ServiceNow

Integrating AWS Artificial Intelligence (AI) Services to ServiceNow Enterprise Apps and Workflows