JIRA SERVCIENOW - MIGRATION with REST API

[andrewjeun]

I need to call the JIRA API to download files and save them into ServiceNow’s sys_attachment table.

However, I am running into the following issues:

• When using getBody() from RESTMessageV2, the file is returned as a string, and binary files (images, PDFs, etc.) become corrupted.

• When attempting to use getStream(), I cannot properly read the file stream in server-side scripts.

• Even when trying GlideSysAttachment.write() or writeBase64(), the saved files are corrupted.

I need a reliable method to:

1. Download a file from JIRA via API.

2. Preserve its binary content correctly.

3. Save it into the ServiceNow sys_attachment table without corruption.

Could you provide a sample or recommended approach for this scenario?

[NavinAgarwal]

Hi @andrewjeun ,

Please review below KB article and see if it will help to resolve your problem..

Method to get attachments from JIRA to ServiceNow - Support and Troubleshooting

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[Ankur Bawiskar]

@andrewjeun 

did you check API documentation what's the response coming as?

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