The CreatorCon Call for Content is officially open! Get started here.

Qualys core app connector throws error when clicked on test connection

noor45676
Tera Contributor

Sunday

Hi All,

 

I am trying to integrate Qualys & ServiceNow using Qualys core and VMDR app using ITSM.

When tried to establish connection it is throwing below error.

 

Connector not healthy for VMDR, FIM module(s). Please execute a connection test to validate. If still unhealthy check system logs after executing the connection test.

 

noor45676_0-1760871384259.png

 

Credentials and API access is valid tested from Post man, Any one had similar challenges earlier or any other ways to debug this issue?

 

0 Helpfuls
  • 548 Views
2 REPLIES 2

MadhanMaddy
Giga Contributor

Sunday

Hi @noor45676 ,

 

As the error message specifies this is related to JWT token generation.

Try below steps & that might help you resolve the issue. If not please let me know so we can check further steps on how to fix/resolve it.

Incorrect or missing credentials, Invalid username/password or credentials

Wrong endpoint URL, Incorrect API Server URL for your Qualys platform (Qualys Core > Configuration > Connectors)

Insufficient Qualys user permissions, User account doesn't have Manager role with API access (Add integration role to user)

Qualys license/module not activated, VMDR or FIM module not enabled on Qualys side (This might be long shot but worth trying)

ServiceNow authentication configuration issues, Basic auth credentials not properly configured

 

If you find this response helpful, please mark it as Accepted. 
Best Regards,
Madhan.

0 Helpfuls