Now assist skill issue: The refine option is not working on case summarization for HRSD

RamjiP611320747
Giga Contributor

I have installed the plugin for now assist for HRSD in client instance and also activated the case summarization skill. It is generating the summary when i clicked on summarize button but when i clicked on "elaborate" or any quick actions it throwing me an error as "there was problem generating the content, please try again later".
Also the same thing is working on demo instance with same configuration. i just want to know what could be the possible issues and resolution for this.

I have attached the related screenshots below please refer.

 

 

RamjiP611320747_0-1782973024042.pngRamjiP611320747_1-1782973039634.pngRamjiP611320747_2-1782973062913.png

 

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