SNow Integration

[GirishRC]

How can we leverage ServiceNow portal integration to streamline employee self-service for submitting IT support tickets while ensuring data consistency with our existing HR system, particularly when managing employee information related to location and department?

[Joe Wong]

When you mention your "existing HR" system, I am assuming it is an external system and not the HR module within ServiceNow.

If it is an external system, then the solution will get complicated, as you will either need a spoke to retrieve the data from the external system, or you can even have a batch job that will import the data from the external system given if you external system can produce a text file of the data you need.

Joe