Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Unable to Embed AWS Connect Dashboard in ServiceNow – Need Guidance on Correct Integration Approach

MACHARLASAG
Tera Contributor

a week ago

Hi Team,

I am currently working on integrating Amazon Connect dashboard into ServiceNow, and I am facing some challenges in identifying the correct approach.

 

Requirement:

I need to display the AWS Connect dashboard within ServiceNow (preferably inside a Service Portal or UI Page) so that users can view it without navigating outside the platform.

 

What I Tried:

  1. API Approach (REST APIs)
    • I attempted to fetch data using AWS Connect APIs.
    • However, I am not able to retrieve complete dashboard data/UI (only partial data is available).

  2. Embed Approach (iframe using dashboard URL)

    <iframe src="AWS_CONNECT_DASHBOARD_URL"></iframe>
    • This is getting blocked (likely due to X-Frame-Options or CSP restrictions).
    • API approach does not provide full dashboard visualization.
    • iframe embedding is blocked by AWS security policies.
       
       

      My Question:

      What is the recommended or best practice to integrate and display AWS Connect dashboards within ServiceNow?

Current Issue:

Specifically:

  • Is there any supported way to embed AWS Connect dashboards into external platforms like ServiceNow?
  • Are there any workarounds for iframe restrictions ?
  • Should I consider any alternative architecture ?

Additional Context:

  • Goal is to provide a seamless user experience inside ServiceNow.
  • Open to both native integration and custom development approaches.

Any guidance, documentation references, or real-time implementation suggestions would be very helpful.

 

Thanks in advance!

 

0 Helpfuls
  • 196 Views
1 REPLY 1