Embedding Amazon Connect Live Dashboard into ServiceNow

[DesiS]

Hi all,

I have a requirement to display a live dashboard from Amazon Connect inside ServiceNow.

We initially explored API/integration approaches, but we are only able to retrieve around 50–60% of the data. Because of this, we are now considering embedding the dashboard directly instead.

Questions:

What is the best way to embed an external live dashboard into ServiceNow (Service Portal, UI Builder, iframe, etc.)?

Is iframe embedding a recommended approach for this use case?

Are there any security considerations such as authentication, CORS, or X-Frame restrictions?

Also, could you please share any relevant documentation or reference links for this?

Thanks in advance.

[Tanushree Maiti]

Hi @DesiS 

Refer this:  Iframe with external website 

KB0820074 Embedding ServiceNow pages using iFrames on external websites 

KB2947482 Embedding an External Dashboard via iFrame Blocked Due to Missing Content Security-Policy ... 

Configure HTTP response headers 

https://www.servicenow.com/community/virtual-agent-forum/embedding-servicenow-pages-using-iframes-on...

https://www.dylanlindgren.com/2021/02/27/service-portal-iframes-2021-update/

https://www.youtube.com/watch?v=U86wnmgaESE&t=7s

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/amazon-connect-blog/4/1/202...