Embedding Amazon Connect Live Dashboard into ServiceNow

DesiS
Tera Contributor

3 weeks ago

Hi all,

I have a requirement to display a live dashboard from Amazon Connect inside ServiceNow.

We initially explored API/integration approaches, but we are only able to retrieve around 50–60% of the data. Because of this, we are now considering embedding the dashboard directly instead.

Questions:

What is the best way to embed an external live dashboard into ServiceNow (Service Portal, UI Builder, iframe, etc.)?

Is iframe embedding a recommended approach for this use case?

Are there any security considerations such as authentication, CORS, or X-Frame restrictions?

Also, could you please share any relevant documentation or reference links for this?

Thanks in advance.

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