Unable to Embed AWS Connect Dashboard in ServiceNow – Need Guidance on Correct Integration Approach

[MACHARLASAG]

Hi Team,

I am currently working on integrating Amazon Connect dashboard into ServiceNow, and I am facing some challenges in identifying the correct approach.

Requirement:

I need to display the AWS Connect dashboard within ServiceNow (preferably inside a Service Portal or UI Page) so that users can view it without navigating outside the platform.

What I Tried:

1. API Approach (REST APIs)
   • I attempted to fetch data using AWS Connect APIs.
   • However, I am not able to retrieve complete dashboard data/UI (only partial data is available).

2. Embed Approach (iframe using dashboard URL)

   <iframe src="AWS_CONNECT_DASHBOARD_URL"></iframe>

   • This is getting blocked (likely due to X-Frame-Options or CSP restrictions).
   • API approach does not provide full dashboard visualization.
   • iframe embedding is blocked by AWS security policies.
     
     My Question:

     What is the recommended or best practice to integrate and display AWS Connect dashboards within ServiceNow?

Current Issue:

Specifically:

• Is there any supported way to embed AWS Connect dashboards into external platforms like ServiceNow?
• Are there any workarounds for iframe restrictions ?
• Should I consider any alternative architecture ?

Additional Context:

• Goal is to provide a seamless user experience inside ServiceNow.
• Open to both native integration and custom development approaches.

Any guidance, documentation references, or real-time implementation suggestions would be very helpful.

Thanks in advance!

 

[Tanushree Maiti]

Hi @MACHARLASAG 

Refer this:  Iframe with external website 

KB0820074 Embedding ServiceNow pages using iFrames on external websites 

KB2947482 Embedding an External Dashboard via iFrame Blocked Due to Missing Content Security-Policy ... 

Configure HTTP response headers 

https://www.servicenow.com/community/virtual-agent-forum/embedding-servicenow-pages-using-iframes-on...

https://www.dylanlindgren.com/2021/02/27/service-portal-iframes-2021-update/

https://www.youtube.com/watch?v=U86wnmgaESE&t=7s

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/amazon-connect-blog/4/1/202...

Integrate ServiceNow Voice with Amazon Connect