Unable to get access token

JK9903
Mega Guru

Hello everyone,

 

I'm trying to get the access token but every time it returns "access denied". I'm not sure whether it's a known issue or not, because I tried in a demo instance got the same issue and then in my 2 PDIs everything returns the same.  All 3 instance are in Zurich patch 4 and above.

I just want to know whether I'm missing anything or it's just known issue.

Steps done so far

1. Created this property and gave the value as true: glide.oauth.inbound.client.credential.grant_type.enabled

2. Created a new user as integration.user and gave rest_api_explorer, rest_service and even admin role.

3. Created a new inbound integrations record with Client credentials grant type. and provided the integration user record. (no scope)

JK9903_1-1770311598796.png

 

JK9903_0-1770311318300.png

 

2 REPLIES 2

Tanushree Maiti
Kilo Sage

Hi JK9903,

You need to pass these 5 parameter value:

TanushreeMaiti_0-1770312720210.png

username is your <integration user name>

Please mark this response as Helpful & accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Hi @Tanushree Maiti , 

 

I've tried this, still the same issue