We have a requirement , when we copy and paste the screenshot to comments then it should show to the 3rd party application .
We have a integration and when we are attaching any file that attachment is sent to the 3rd party application , but when we copy and paste the screenshot to comments of incident its not sending .
We checked the sys_attachment table , and find out the when we copy and paste the screenshot the file name is not coming for it .
We tried to adding the extension like .png to that name but still we are getting error and its not working.
Now we are trying to create a link using scripted rest api add to the rest message where we are sending the comment .
but the link is our servicenow link and the users are not having access to servicenow .
can we make any download link where we can send the link to the comments of 3rd party application and when user click to the link it will download without having access to the servicenow .
