(Xanadu) mTLS authentication failed between ServiceNow and external ESB

Shayan Ghavam
Tera Contributor

Is there anybody who has expertise on mTLS authentication in ServiceNow? For API integration with an external tool?On one of the projects we are working, we are facing issues with mTLS authentication.

The authentication through the generated certificates seem to fail.

One thing which might be causing the problem: We notice that the title of the certificate changes when loading it in the clients instance. Is this normal, or is this a bug in ServiceNow?

Some additional info:
Client is live with Yokohama. This is about API integration between incident table between ServiceNow and external tool.

Thanks in advance for the help!

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