Hello, I am working with some developers that would like to access ITSM tables via REST APIs. I would like to create a web service account and apply the correct roles that provides that would adhere to the least privilege security model. Can someon...
Technical feasibility on one of the requirement, Send one of the cmdb class(server) records data with certain filter condition through attachment to the third party application. Please do suggest technical approach to achieve this.
Hi, I want to follow the following documentation (https://www.servicenow.com/docs/bundle/vancouver-platform-security/page/product/credentials/concept/external_cred_storage_configuration.html). Therefore I have to create the open source JAR File like ...
Hello guys! I am in need for some help with a Cherwell ITSM and Service Now platform. If anybody could give me a hand it wilol be very apreciated! I have create a ticket without any fuzz, but when it comed to sending attachments to the platform, I ha...
Hi, I'm new to integrating with ServiceNow so apologies if this is a dumb question.....When I view CMDB Workspace and drill through into a service, I can see the Infrastructure Relationships and the CIs the service depends on. How can I get these by ...
Response Body - {"error":{"message":"No Record found","detail":"Record doesn't exist or ACL restricts the record retrieval"},"status":"failure"}status Code - 404
Unable to get the " Client Ticket Reference | u_client_ticket_reference " field populated.My code is:triggerCreate: function(incGr){ var request = new sn_ws.RESTMessageV2("instance2 incidents","create_incident"); request.setStringParameterNoEscape("s...
var err= new sn_ws_err.NotFoundError('The resource you requested is not part of the API.'); gs.info(JSON.stringify(err))In the above example, I want to access the "err" object in the api to log the error response. But it is empty object {} for gs.inf...
Hi, I am trying to retrieve the data from incidents table and i got a data successfully, and i need to segregate according to management zone so with sys_id, api : service_now/api/now/table/incident2..Is there any api to know which application servic...
Content: {"short_description" : "","description": "","contact_type": "",}Error Message: Method failed: (/api/now/table/incident) with code: 400Response: {"error":{"message":"Exception while reading request","detail":"The payload is not valid JSON."}...
Looking for some solution to proactively check rest api outbound queue for failures. Tried it with BR and flow but seems like we cant put a check on outbound rest api queue. Any help would be approiciated.
Olá, comunidade ServiceNow! Estamos enfrentando um problema em nossa instância de produção em que um incidente foi aberto em 2023 com a integração do Zabbix e o status do incidente foi definido como "-1". Devido às políticas da empresa, não podemos e...
I am looking for guidance on how to correlate outages in Viavi and share this outage information with our monitoring system. Specifically, I need to know:Is there an out-of-the-box (OOTB) API supported by ServiceNow for direct integration with Viavi?...
When I tried to use the below code to convert the attachment to binary data I got the error. When explored more on the error I found the article saying this will only work scope other than global. is it right? if not how can I convert the attachment ...
