Simple Integration

Hi everyone, We want to build a simple integration between our vulnerability management platform and ServiceNow, as some of our customers request this. What would be the first step towards achieving this? I got pretty lost in the documentation and wo...

How to set the order of response fields in table API

Hi All,I am using a table API method to get some data and below are the configurations Below is the response for the sameBut I want the response to be in the below ordernumber,name,u_taxonomy_node,u_taxonomy_node.parent.is there any way to achieve th...

how to do encryption/decryption of API request/response body using private key public key?

I have to encrypt/decrypt the request/response body using the private key and public key.I have used the crypto js but as per third party we have use the public key and private key instead of key and IV in crypto JS.|Is there any feasibilty, please l...

How to execute scheduled job by fetching domain specific credentials?

I have a scoped app that supports MSP. The scheduled job is bundled with the app as a global domain scope. The app has credentials, connection aliases, and HTTPS connection records for each domain. The app script fetches the current domain and the co...

Need DL's Information from AD into servicenow

Hi Team, My requirement is, to get the DL's info like DL owner or DL member.Currently we are having one form which we are using for update DL or Create New DL,While Updating the DL we need real time DL data in snow catalog form. I need guidance here,...

Qualys certview - API query to pull 100k records from qualys

we are trying to configure ‘CertView API’ in ‘ServiceNow’ for pulling down Qualys discovered certificates on a daily basis, The current API query seems to only pull through the details of the first 200 records, when some days we could see 100k record...

Why adding tag to incident form using label_entry table not showing the same when add manually?

Hi, My customer is wanted to add the tag to the incident using API by using label_entry table. After i testing it using REST API Explorer, the tag been able to tag, but it not showing in the incident form the same when i am manually add the tag into ...

Integration with Noggin

Hi Community, Does anyone have a step by step guide on how to complete the integration with Noggin? I am required to send the incidents created from ServiceNow to Noggin. 

i have done correctly Lists and Filter task but the Validation Task is showing failed

Case Status Updates Work in UI but Not via REST API

Hi there, I can manually change case status in the UI but the same user cannot change status via REST API. Test Results:1. Update Assigned To: SUCCESSPayload: {'assigned_to': 'My Username'}Status Code: 2002. Update Assignment Group: SUCCESSPayload:...

How can I delete incidents via API using elevated roles like admin or security_admin?

Hi everyone,I'm currently integrating with the ServiceNow REST API to manage incidents using the Table API endpoint (`/api/now/table/incident`). I can successfully create incidents using the `aes.creator` user on our developer instance (`https://dev....

How do you use an OpenAPI Array field in a REST flow action?

Hi all, I have an OpenAPI swagger loaded in ServiceNow, and some of the field definitions look like this: { "fAllowEmptyValue": false, "fAllowReserved": false, "fContents": [ { "fSchema": { ...

Copilot Integration

Hello, has anyone written API calls out of ServiceNow into Copilot either via a integration spoke or a UI action?