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Resolved! Best way to sync data between instances?

Hi all, I have two prod instances, and I need to make sure that the user tables on both remain in sync. How would I go about doing this? I am aware of Instance Data Replication, but we don't have a subscription to it so I'm looking for an alternative...

EJ13 by Tera Contributor
  • 2262 Views
  • 4 replies
  • 0 helpfuls

Client Script

Hello, I am having trouble figuring out why my script is not working. The purpose of this script is to make sure all fields on the form are read-only when the state is cancelled. The only field that should not be read only is the State field in case ...

coreyhirsch by Tera Contributor
  • 1072 Views
  • 5 replies
  • 3 helpfuls

Importing data Through Scheduled Job

We have created Scheduled job to import data from third party into ServiceNow , but we are only receiving 10k records , I have used pagination then also same thing is receiving, can anyone help me to understand if any issues there with my code.Sample...

SomashreeD by Tera Contributor
  • 1388 Views
  • 7 replies
  • 0 helpfuls

Servicenow to Mulesoft On New / Updated Record

I have one requirement by using "On New / Updated Record" with table "incident" when the INC is created then take the record and updated into the other system.I created the user and provide the SOAP and itil etc... but I am not receiving any records ...

YashwnathK by Tera Contributor
  • 788 Views
  • 2 replies
  • 0 helpfuls

SAP SuccessFactors Webhook

Hi.I am facing too much difficult to integrate ServiceNow and SAP SucessFactors ToDos.Now I am trying to configure the SuccessFactors Webhook, based on SuccessFactors Spoke. I will be glad to receive an example of payload to reach the scripted REST A...

Resolved! Unable to parse outbound rest message response

I've been attempting to parse an outbound rest message response in JSON format from a third party alerting tool, however the use of JSON.parse doesn't seem to work, showing values as 'undefined' in the logs. Here is a snippet of the response which I'...

Resolved! REST API Explorer - Create Change With Type Emergency

Hi there, I am trying REST API Explorer POST method to create a change request with type emergency but I am not sure how to specify that I want a change request to be created as an emergency change.Any hints?Thanks

AJ2025 by Tera Contributor
  • 1224 Views
  • 3 replies
  • 3 helpfuls

Resolved! Integration - Mid Server Usecase

In the HRSD module, when performing integration( success factor to ServiceNow), is it recommended to use a MID server or only the API?If the MID server is not used, the requests will be directed to the default ServiceNow data center IPs, correct? Cou...

VasukiS by Tera Guru
  • 1971 Views
  • 3 replies
  • 2 helpfuls

Exception caught in rest step in flow designer

catch (ex) {        msg = ex.message;    current.variables.exception_caught = msg; //Exception Caught message    current.variables.message_in_table = errMessage; //Error message    current.variables.scenario_choices = 'exception';    var wff = new Wo...

Resolved! Importing CSV Files via MID Server – Is It Possible?

I have a MID Server set up and successfully using it for exports from ServiceNow. Now, I want to import CSV files via the MID Server, but I don't see it listed as an option under Data Sources > File Retrieval Methods.Is it possible to import CSV file...

SwathiBanda by Tera Contributor
  • 1404 Views
  • 1 replies
  • 1 helpfuls

Resolved! Ticket Display from API

Hi! I am trying to create a display for all non-assigned tickets from multiple customer-instances at our office. I figured I should use the REST API for this, but is there any other option? This will be made using basic python-scripting to send API r...

FredricH by Tera Contributor
  • 702 Views
  • 2 replies
  • 2 helpfuls