Overview of the Service Request Management App Template
In today’s dynamic workspaces, cross-collaboration drives productivity within and across teams, as such there is constant need to enhance and accelerate this process for developers of all skill sets. Our mission within App Engine Studio is to provide OOTB ready-to-deploy objects that are easily customizable to meet customers' unique needs.
Enter the Service Request Template!
This template aims to improve cross-team collaboration by enhancing the visibility and ease of tracking requests, assignments, and task status across multiple teams. Teams can then prioritize tasks quickly, add notes, and track tasks by the assignee. The Service Request Management template also provides a user-friendly experience to connect end-users with support professionals within their organization.
Getting to know the Service Request Management (SRM) Template
Question: What challenge does the Service Request Management Template solve?
Answer: Without a Service Request template, customers may have difficulty communicating their needs or may not know how to properly request a service or product. This can lead to confusion, delays, and frustration for both the customer and the business. The Service Request template can help to streamline the process by providing a standardized way for multiple organizations to request services or products.
Question: How will this template impact customers?
Answer: The SRM template introduces an easy to leverage mechanism for customers to request services or products, and for businesses to track and manage requests. The goal will be to drive enhanced efficiency, increase customer satisfaction along with enhanced service delivery and service reliability.
Question: What makes the SRM Template different from other ServiceNow templates?
Answer: The Service Request Management uses decision tables to assign specific tasks to the appropriate decision maker within the service request workflow. This template is designed to be used across a broad range of industries or sectors and is not restricted to a single use case or request type.
Questions?
Please reach out through our developer site or contact the App Engine Template product team.
