500 Internal Server Error

[AydeeH]

Dear ServiceNow Community,

You may know why when updating a request item (RITM), the following error message appears:

500 Internal Server Error - snow_adc

What is the reason? How can it be corrected?

Thanks in advance, I'll look forward to your comments.

[Ankur Bawiskar]

@AydeeH 

is this happening always?

Is this happening for admins or non-admins?

Is this happening for RITMs for specific catalog item or all catalog items?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AydeeH]

Dear Ankur,

Thanks, here my comments

is this happening always? - It starded today

Is this happening for admins or non-admins? - Yes, it is, for both.

Is this happening for RITMs for specific catalog item or all catalog items? - for all catalog items

If my response helped please mark it correct and close the thread so that it benefits future readers.

Thanks, Kind regards.