The CreatorCon Call for Content is officially open! Get started here.

Access to field

NAIDILE S
Tera Contributor

Hi All!
 I have a short_description and description field which have read and write field level Acl , both have same roles for accessing those fields. But when i impersonate with the user which have these roles, its giving write access to short_description but its not giving write access to description field. I checked UI policy , BR and ACL's but i did not find any.

Can anyone suggest me how to proceed with this.

Thank you

4 REPLIES 4

Vishal Birajdar
Giga Sage

Hello NAIDILE,

 

Please use ACL debugging tool  for troubleshooting.

Click here for documentation link.

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @NAIDILE S 

Greetings!

there might be conflicting ACL on the same field. please check. also check if there are any client scripts on the form.

please mark the answer as correct and helpful if helped!

Kind Regards,

Ravi Chandra.

 

Siva Jyothi M
Mega Sage

Hi @NAIDILE S ,

 

Try checking if there is any write role specifies for the 'description' field, also check if any other ACL's are written for this field. 

 

Mark this answer as correct and helpful if it solves your issue.

 

Regards,

Siva Jyothi.

Hi @NAIDILE S ,

 

Can you please mark this as correct if it solved your issue.

 

Regards,

Siva Jyothi.