Activity Log / Journal Entry field access
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‎06-12-2025 08:42 AM
I'm building a custom scoped application with a journal entry field on the form. The intention is for the field to function similarly to the incident activity log. It should show a log of form changes and also have a notes field for users to post comments. The field works perfectly when testing with my admin account. When testing with any non-admin account, the "add notes" portion is missing. This seems like it would be an ACL issue, but I've created ACLs for the field to open up read/write/create access to the relevant roles, but it doesn't seem to change anything.
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‎06-12-2025 09:08 AM
that non-admin should pass write ACL for entire record
Did you check that?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-12-2025 09:52 AM
I tested this, and it does work, but the user role should only have read-only access to the rest of the table. The only thing I want them to edit is the activity log and adding notes.