AES Locked - Cannot Add Data, Experience, or Security

Prinssi · ‎01-13-2023

Seeing the same App Engine Studio issue occur in both my company's instance and my own PDI. The Data, Experience, and Security options are all locked, and I am unable to add. Here's what that looks like:

Another error message also started appearing in AES at the same time: "We encountered an error while fetching templates." This also occurs in both company instance and PDI.

In my PDI, System Administrator has the same error message and locked Data, Experience, and Security for all apps, new and existing.

Troubleshooting I've done already:
- Checked roles, and do have sn_app_eng_studio.user in both

- Tried running through the AES guided setup again in PDI

- Tried repairing AES in PDI

- Searched high and low in community for someone else with the same issue

- Read through the docs backwards and forwards multiple times

ColeM · ‎02-15-2023

I was able to fix the issue in App Engine Studio based on the following advice from ServiceNow:

1. Uninstall all of the Flow Templates for plugins, this consists of the following plugins (8 total):
- Flow Templates for HR Management
- Flow Templates for CRM
- Flow Templates for Integration Hub Enterprise
- Flow Templates for Notifications
- Flow Templates for Document Management
- Flow Templates for Access Management
- Flow Templates for DevOps
- Flow Templates for Cloud Services
2. Repair the AES Flow Templates plugin
3 . Verify the sys_app_template_dependency table does not contain any (empty) references on the Dependency Definition column, if it does not then the GET templates call should return successfully. If there are (empty) references, proceed to step 4.
4. Repair the AES Application Object Templates plugin

View solution in original post

Tae Kyung Lee · ‎01-31-2023

I solved the problem!!

The reason was 'Flow Templates for Notifications' plugin, so you should uninstall it.

But this is still workaround and servicenow is now fixing this bug. (I don't know when it will be finished.)

Derek Koger1 · ‎02-07-2023

Affects us as well, but we'll wait a little longer hoping for an update to the 'Flow Templates for Notifications' plugin. Excellent find/debugging!

Miguel Posada · ‎02-08-2023

We don't have that exact plugin installed but experiencing same AES issue

Tae Kyung Lee · ‎02-08-2023

I've heard that there are another Flow Templates can cause the problem(such as HR flow)

So you may try to uninstall unnecessary flow templates plugin.

DaveSays1 · ‎01-25-2023

Hi All,

There is a KB that has the fix for this, but it is still marked as internal. Please open a case and ask the support rep to refer to KB1224082.

Hope this helps,

David