App Engine - Send Email

[Ali28]

Hello, I was been able to update the email layout for App Engine - Standard Layout for when a request is resolved but is there any options to use template/layout on the Send Email action? 

Thank you. 

[SanjivMeher]

Are you talking about Email Client Template? If yes, you can use the Email->Client Template feature to create a template for the email sent from a record. Below link may be helpful

https://www.servicenow.com/community/in-other-news/email-client-client-templates/ba-p/2286626

[Ali28]

Thank you for your reply. This would not be the Email Client Template. When creating apps in App Engine, I have action items that send emails to certain individuals. Wondering if that email can be branded or a template applied to it? This was not a feature in the Tokyo release but wanted to see if this is an option now under Vancouver. Thank you. 

[SanjivMeher · Accepted solution]

Below thread is an option.

https://www.servicenow.com/community/developer-forum/use-email-template-layout-with-flow-designer-em...

The other option would be to use event based notification, because Send Email action has limitations.

[Ali28]

That will work, thank you!