Audit logs for reference tables in a form

[irfanshaik]

Hello,

We have a table that references 2-3 other tables.

We have constructed a form for that table that shows fields from the main table and from the reference tables by getting their fields through dot walking.

The question is about tracking the changes or actions performed on the form. I have enabled audit log for the main table and the reference tables, but in order to see what changes have taken place on the main form, i am having to go to the corresponding table and check the history view. 

Is it possible to see all the changes to a form(that has fields from the main and reference tables) in a single place ?

[Aman Kumar S]

Hi @irfanshaik 

Unfortunately, it won't work, are you talking about seeing the changes in the work notes?

I think you might have to go with explicitly passing on those changes using BR from the different tables.

[irfanshaik]

Work notes or anything else. Just a single view to see the steps a given incident has taken from start to end. All the fields that have been modified, any comments that may have been added etc.

Can you tell me whats BR ? Sorry new to Service Now 😅

[Aman Kumar S · Accepted solution]

Ah! I meant business rules, like sometimes its the requirement to pass off the changes from parent to child, or vice-versa, so it can be observed at all places, so we use business rules to pass off those information from one table to another in work notes.

[Tai Vu]

Hi @irfanshaik 

You can leverage the Metric Definition to capture the changes of fields. Then just pull out the Metrics list to the form like the sample below.

Cheers,

Tai Vu