I am trying to create workspace through App engine studio UI builder. Our requirement is to auto assign tickets to agents who are available. Any input will help
Is a workspace required in order to use Advanced Work Assignment? Yes, AWA must be used in conjunction with a workspace with the Agent Inbox included. The agents will use the workspace to view their incoming work via their inbox and to set their presence. If you are using a Configurable Workspace, you can add the Agent Inbox to that workspace.
