We are currently implementing a new knowledge search function for the Virtual Agent.In preparation for acceptance testing, we are developing test guidelines. Could you please provide us with best practices based on recommendations and examples regard...
What is the roles that is needed to be applied to itil user for acccess to the Platform Analytics module and to be able to modify Dashboard owner? Edwin
Hello,What is the best way to manage dashboard access in Platform Analytics for different roles (Executives vs Service Owners vs Analysts)?Should we use user roles or sharing rules?Thanks
I’m trying to replace a set of static chevrons on a record form with a dynamic progress tracker in the classic form UI (not Workspace).What I needA visual, chevron‑style progress indicator rendered directly on the record form.Each step should show on...
When a user opens an incident ticket in the Service Operations Workspace, and when incident caller is VIP, a banner message should appear at the top of the incident form displaying:"ATTENTION: This is a VIP Caller." Please help me with this requireme...
Hi All,I’ve designed a decision table to evaluate certain conditions based on the email headers received in sys_email. The Headers field in sys_email is an OOB string field with a maximum length of 8000 characters. I replicated this configuration for...
Hi All, while creating a Portal using UI Builder (Now Experience / Portal App Shell) and I’m stuck trying to update the top navigation items.In my portal header, I see three items: Menu 1, Menu 2, and Direct action. When I open the dropdowns, I only ...
we have a modelled a workflow in a custom app the flow is very long and not user friendly looking for ideas using AI to summarize the phases in the workflow using AI
we have a developed a custom app to model an existing worklflow for hardware manufacturing processthe compose email option is not available for some users including fulfillers. it is always available for global admin but not for other users.do you en...
I'm not sure which answer to pick, as none of them feel quite right. Which one of the following statements is true about Column Context Menus?A. It displays actions such as creating quick reports, configuring the list, and exporting dataB. It display...
Hi All,How can we redirect certain users on the basis of roles directly to a custom workspace as soon as they log in. Thanks in Advance
Hello, I am currently working on the Legal Service Delivery module in ServiceNow. I do not have much coding experience and I would need some help if someone can guide me on how to fulfil the following technical task: 1.Create a UI action on the Mile...
Hi All, We have a custom workspace and I want to show that workspace to some users only who have role A, how we can do this and restrict other users. Thanks in Advance
Hi, I have a requirement to create a geo map data visualization in UI Builder. I am able to add the table for the data source but when i want to select the group by dot walk to location.country_name I am not able to do the dot walk as the country_nam...
Instance URL: (https://dev314649.service-now.com)Issue: I am unable to install 'Google Drive Spoke'. It shows restrictions/errors in the plugin manager.Goal: I want to test Google Drive integration for learning purposes.