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Build Agent vs. Custom SKU

I'm not sure if this is the most appropriate forum for this but figured I'd start in App Engine. I've started tinkering with the Build Agent and I quickly came to realize what I actually needed was a custom SKU of existing products vs. building a ful...

nateweldon by Tera Contributor
  • 580 Views
  • 1 replies
  • 0 helpfuls

Filter on agent mobile list not working

Hi, I have added a filter option on the agent mobile screen. However, one of the reference fields in the filter is not displaying any data. Additionally, when I try to edit the same field on the mobile app’s edit screen, no data appears there either....

Resolved! chrome_menu help

I have portal app shell experience that I’m working on and I need to configure the chrome_menu to add a link to a standard service portal page.  This portal page named Daily Activity Bulletin is not part of my experience.  I have two possible approac...

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Eric54 by Tera Expert
  • 1765 Views
  • 2 replies
  • 3 helpfuls

How do we categorize and prioritise service requests ?

Hi Team, could you please help on this, thanks in advance. Question:     Service requests are identified, logged (by way of dedicated service desk tool). How should we can categorize and prioritise them based on business criticality and service agree...

Umesh G by Tera Contributor
  • 890 Views
  • 3 replies
  • 0 helpfuls

How to configure a simple list in workspace

I have a workspace:  If I click in any of the bars of a graphic, A new tab with a list of records based on clicked item will open.I need to configure that opened list in a way that there is a default column formating for every person that opens this ...

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User327722 by Tera Contributor
  • 865 Views
  • 1 replies
  • 0 helpfuls

Translate a new field on the portail servicneow

hello,I have a problem that involves the translation of a new field(Type of KB) for the knowledge base table on the portal, the field stayed in English even though we added to their label on the field configuration a French version to translate it in...

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