Can I send an external email to a client in CRM built on PDI

DeniseM
Tera Contributor

3 hours ago

Hi - I am using AppEngine to build a CRM on my PDI. I'm trying to send a new client a welcome email using the "send email" function.  Is sending an external email limited on our PDI?  I did it successfully on my "instance" while taking the RiseUp program classes.  Thanks in advance for any advice!  Denise

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Abinaya Sekar
Tera Expert

43m ago

Yes—sending external email is limited on a ServiceNow PDI (Personal Developer Instance).

On most PDIs:

Outbound emails are restricted or disabled for real external delivery
Emails may be:
Logged in System Mailboxes > Outbound
Sent only to a test email address (if configured)
Or completely blocked from leaving the instance
Why this happens
PDIs are shared learning environments, so ServiceNow restricts email sending to prevent

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