Catalog Item won't be searchable for catalog item owner on Service Portal

rmaroti
Tera Contributor

‎02-28-2025 02:58 AM

Hi Everyone,

- There is catalog item which name is "Additional Software" it is visible on portal but the same Catalog Item won't be searchable for catalog item owner on Service Portal.

-if item is associated with "Software" Categories under Portal Catalogs. but when i change the category from "Software" to "Can We Help You?" it is working fine.

-This issue happened for catalog item owner not for admin user.

 

-Can someone help to resolve this issue and please find attached screenshot?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-28-2025 03:01 AM

Hi @rmaroti 

 

Better log a case to Now Support, if previous thread did not answer for this.

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Dr. Atul G. - Learn N Grow Together
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