Catalog Item won't be searchable for catalog item owner on Service Portal

rmaroti · ‎02-28-2025

Hi Everyone,

- There is catalog item which name is "Additional Software" it is visible on portal but the same Catalog Item won't be searchable for catalog item owner on Service Portal.

-if item is associated with "Software" Categories under Portal Catalogs. but when i change the category from "Software" to "Can We Help You?" it is working fine.

-This issue happened for catalog item owner not for admin user.

-Can someone help to resolve this issue and please find attached screenshot?

Dr Atul G- LNG · ‎02-28-2025

Hi @rmaroti

Better log a case to Now Support, if previous thread did not answer for this.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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