Catalog Item won't be searchable for catalog item owner on Service Portal
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02-28-2025 02:58 AM
Hi Everyone,
- There is catalog item which name is "Additional Software" it is visible on portal but the same Catalog Item won't be searchable for catalog item owner on Service Portal.
-if item is associated with "Software" Categories under Portal Catalogs. but when i change the category from "Software" to "Can We Help You?" it is working fine.
-This issue happened for catalog item owner not for admin user.
-Can someone help to resolve this issue and please find attached screenshot?
1 REPLY 1
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02-28-2025 03:01 AM
Hi @rmaroti
Better log a case to Now Support, if previous thread did not answer for this.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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