Change management

[Chamundi_AB]

Hi All, as I'm new to Change management, I need a help to get it done this story. Can one one help me pls

Short desc: CHG – Emergency Change State Flow – Create New

Description: “As an Incident Manager, I want to be able to create an Emergency Change so that it follows the standard operating procedure - an emergency change shld always be implemented in an emergency situation (only p1 incidents)- the emergency change shld be assigned to the change support group of the service offering.

Acceptance criteria : i know that this story is complete when the requirements of state flow for "create new" is completed as describe in the story

[Dr Atul G- LNG]

Hi @Chamundi_AB 

From what I can see, this seems fairly straightforward. Most of the functionality is already available out of the box — you just need to add a few validations.

“As an Incident Manager, I want to be able to create an Emergency Change so that it follows the standard operating procedure - an emergency change shld always be implemented in an emergency situation (only p1 incidents)-

--> Add a validation for Emergency Change: In the related list of the child or parent of an Emergency Change, there must always be a P1 Incident linked. If the associated incident is not a P1, the user should not be allowed to submit the change. You can implement this using a Business Rule, similar to the one triggered on 'Request Approval'

the emergency change shld be assigned to the change support group of the service offering.