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‎02-12-2025 01:02 AM - edited ‎02-12-2025 01:11 AM
Hi experts!
I've created a new Configurable Workspace using App Engine Studio, but I'm experiencing an issue with popup modals for reference fields. When pressing the magnifying glass next to the field, the popup displays the correct list of records, but when I select a record, the modal closes, and the field on my form is not populated. This remains true for all reference fields available on the workspace, works fine in "normal" ui.
Any help would be greatly appreciated!
Thanks in advance,
Hannes
Solved! Go to Solution.

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‎02-12-2025 02:10 PM
I had the same issue and this solved it for me: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1645501
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‎02-13-2025 05:58 AM
@Marc Mouries - Could you please make the KB available for users who do not have a now support access? I am not able to view the KB.
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‎02-13-2025 06:16 AM
Hi Steve,
Meanwhile I can give you the solution. The KB does not go into why this happends only how to fix it.
1. Go to <https://instance-name.com/sys_ux_macroponent_list.do
2. Find the records for your workspace (the different tables/forms)
3. In the Composition section find the following code "extensionPoints": [
{
"controllerDependencyMap": {},
"controllerElementId": "record",
"name": "Record page modals",
"
4. Notice that in your controllerElementId its "" write record as shown above
5. That's it!