creating a basic portal

[Coffeeaisha]

so im trying to practice on portals and i created a new portal. the thing is, im using the index page for service portal but then im unable to add my tagline and the rest under quick setup. Question is, is it because im using the index page and i cant edit it until i clone it? or is there something else i can activate on the new portal i created to have that feature?

[MadhanMaddy]

Hi @Coffeeaisha ,

Please follow below article from ServiceNow which explains the same issue. Please follow this & let me know if you have any further questions or let me know if it didn't work. We can try to fix this.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714128

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards,
Madhan