Display a banner message in SOW when the Incident caller is marked as VIP

[Pradeepa B]

When a user opens an incident ticket in the Service Operations Workspace, and when incident caller is VIP, a banner message should appear at the top of the incident form displaying:

"ATTENTION: This is a VIP Caller."

Please help me with this requirement.

[Dr Atul G- LNG]

Use a client script and add it on load. If the Caller is VIP = True, then show a message. or try with UI policy.

[Ankur Bawiskar]

@Pradeepa B 

you can't show banner at that place where you highlighted.

the option is onLoad client script + getReference() callback to check caller is VIP or not and then show message using g_form.addInfoMessage()

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[Ankur Bawiskar]

@Pradeepa B 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Pradeepa B]

Hi @Ankur Bawiskar & @Dr Atul G- LNG ,

I want the announcement message to be displayed on the SOW only when a user opens a VIP incident ticket. I have attached the screenshot for your reference.

Thank you