Display a banner message in SOW when the Incident caller is marked as VIP

Pradeepa B · 4 hours ago

When a user opens an incident ticket in the Service Operations Workspace, and when incident caller is VIP, a banner message should appear at the top of the incident form displaying:

"ATTENTION: This is a VIP Caller."

Please help me with this requirement.

Dr Atul G- LNG · 4 hours ago

Use a client script and add it on load. If the Caller is VIP = True, then show a message. or try with UI policy.

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Ankur Bawiskar · 3 hours ago

@Pradeepa B

you can't show banner at that place where you highlighted.

the option is onLoad client script + getReference() callback to check caller is VIP or not and then show message using g_form.addInfoMessage()

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader