Need Instance Quota Reset / Task Validation Error: Lists and Filters Task (Terminated Instance)

[SivabharathiR]

Hi Team,

I was completing the Lists and Filters Task in the Welcome to ServiceNow course. My task validation failed, and currently my instance status shows Terminated with 0 instances remaining.

Validation Errors:
1. Is the list filtered to only display active incidents?
2. Was the list sorted so that Priority 1-Critical incidents show up at the top?
3. Was the List Editor used to modify the State field for 10 Priority 1-Critical Incident records?

Could you please assist in resetting my instance quota or providing a new lab instance to re-attempt this task?

Thank you!

[Tanushree Maiti]

Hi @SivabharathiR 

As your lab instance showing Terminated, then you have lost all of your work. 

Raise a case with Now learning support within Servcienow Support . They will help you to get the instance

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Or check the other course where you have requested for new lab instance.

Regarding your question on  "Lists and Filters" Task in the "Welcome to ServiceNow course" -

Select the State column of all 1-Critical incidents and use the List Editor to change the State to In Progress. Select the green check mark to save the list changes.  (10 rows will be updated.)

result count should be 10

Check these videos , validate all of your steps and correct it.

https://www.youtube.com/watch?v=YXFL_2WKHwk

[Dr Atul - LNG]

Check these videos and correct it.

https://www.youtube.com/watch?v=YXFL_2WKHwk

https://www.youtube.com/watch?v=hwyPro0D3Bw