Eliminate a record

[EduardoH]

Hi,

I'm just getting into ServiceNow and doing some practice, I got the following requirement and would like to see if I may have a hand from some body, in how to get it done? thank you in advance.

1. All incidents in closed status must be eliminated, use codes.

2. Alert the user that they cannot continue with their incident since they have an active incident already opened with the same description. (from Service Catalog)

3. Restrict Submission on a incident form when the description field is empty and the state field value is 2 or 3. 

[Jordan Vignoni]

1. I would caution against deleting the incident, but you could create an "Archive Rule" that archives closed incidents.
2. You could write an onChange client script that uses GlideAjax to call a script include that queries other incidents with a similar description.  However, since the description field is a text field, it likely will not catch everything.
3. You could create a UI policy that requires the description field when the "State" is 2 or 3.