No need to worry — this is a known issue with PDIs at the moment. Please try the following steps:
✅ Recommended Steps
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Log in to developer.servicenow.com
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Go to your Profile
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Select Change User Role
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Change the role from AES to admin
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Save the changes
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Log out and log back into your PDI
If the issue still persists, release the instance and provision a new one.
This behavior has been reported quite frequently recently. Since PDIs don’t have official support, it might take a few tries — but please keep trying.
🔧 Workaround (if it still doesn’t work)
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Assign the admin role
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Log out and log back in
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Assign the AES role
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Then, reassign the admin role again
This sequence has worked in some cases.
If it still doesn’t work, release the instance and request a new PDI with a lower version, and then upgrade it to the latest version afterwards.