error message

[BaibhavK]

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How to solve this

[Dr Atul G- LNG]

Hi @BaibhavK 

No need to worry — this is a known issue with PDIs at the moment. Please try the following steps:

✅ Recommended Steps

1. Log in to developer.servicenow.com

2. Go to your Profile

3. Select Change User Role

4. Change the role from AES to admin

5. Save the changes

6. Log out and log back into your PDI

If the issue still persists, release the instance and provision a new one.

This behavior has been reported quite frequently recently. Since PDIs don’t have official support, it might take a few tries — but please keep trying.

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🔧 Workaround (if it still doesn’t work)

1. Assign the admin role

2. Log out and log back in

3. Assign the AES role

4. Then, reassign the admin role again

This sequence has worked in some cases.

If it still doesn’t work, release the instance and request a new PDI with a lower version, and then upgrade it to the latest version afterwards.