helpers.translate() not working

[SadikA344125392]

UX Client Script Translation Not Working in UI Builder Component

Issue

I'm having an issue with translations not working in a UX Client Script. I've installed the Brazilian Portuguese language pack (

com.snc.i18n.brazilian_portuguese

) and all necessary plugins, but the translations are not appearing in the UI.

Script Details

The script is part of a UI Builder component that handles "Watch Topics" refresh status:

<sys_ux_client_script action="INSERT_OR_UPDATE">

<includes/>

<macroponent display_value="Watch topics">d6f8cbf5e736201068c30b63c2f6a9d1</macroponent>

<name>Refresh Event Sucess Callback</name>

<required_translations>[ {

"message": "The Watch Topic refresh is in progress. Please check Refresh Status after some time."

} ]</required_translations>

<script><![CDATA[/**

* @Param {params} params

* @Param {api} params.api

* @Param {any} params.event

* @Param {any} params.imports

* @Param {ApiHelpers} params.helpers

*/

function handler({

api,

event,

helpers,

imports

}) {

api.setState("refreshStatus", "in_progress");

helpers.translate("The Watch Topic refresh is in progress. Please check Refresh Status after some time.").then((value) => {

api.emit("NOW_UXF_PAGE#ADD_NOTIFICATIONS", {

items: [{

"id": "alert-succeded-to-resolve",

"status": "info",

"icon": "info-circle-outline",

"content": value,

"action": {

"type": "dismiss"

}

}]

});

});

}]]></script>

<script_api_version>2.0.0</script_api_version>

<sys_class_name>sys_ux_client_script</sys_class_name>

<sys_created_by>admin</sys_created_by>

<sys_created_on>2022-12-14 15:50:22</sys_created_on>

<sys_id>843dda89197b1110f877e171dd1ce98b</sys_id>

<sys_mod_count>5</sys_mod_count>

<sys_name>Refresh Event Sucess Callback</sys_name>

<sys_package display_value="Vulnerability Response" source="sn_vul">054cdcc2ff200200158bffffffffff94</sys_package>

<sys_policy/>

<sys_scope display_value="Vulnerability Response">054cdcc2ff200200158bffffffffff94</sys_scope>

<sys_update_name>sys_ux_client_script_843dda89197b1110f877e171dd1ce98b</sys_update_name>

<sys_updated_by>admin</sys_updated_by>

<sys_updated_on>2025-07-16 16:24:38</sys_updated_on>

<type>default</type>

</sys_ux_client_script>



Has anyone encountered a similar issue or knows what might be causing the translation function to not work correctly in UI Builder client scripts?

[GlideFather]

Hi @SadikA344125392,

you said:

"but the translations are not appearing in the UI"

could you please be more specific about your issue?