Hide icon label and color from record information tab in workspace

[MarotiR]

Hi Everyone,

I would like to hide the VIP label, icon, and color displayed next to the caller’s name in the Caller section under the Record Information tab in Workspace. I have highlighted this in yellow in the screenshot below.

can someone suggest how to hide it?

[Shruti · Accepted solution]

Hi

Go to Ui Builder -> Page collections -> SOW Sidebar tabs top

Record information SNC -> Duplicate variant

Keep the variant order low (10,20..)

Look for VIP badge container -> Hide component

[MarotiR]

Hi @Shruti  
Can it be possible to applied the logic to hide and visible VIP icon/color/label only for Incident, request and Interaction record on below condition :
1. If user is part of VIP Assistant group = TRUE & user VIP = FALSE ->icon is user-triangle-exclamation-fill + color BLUE | Label Assistant

2. If user is part of VIP Assistant group = TRUE & user VIP = TRUE ->icon is star-fill + color RED | Label VIP

3. If user is VIP = TRUE ->icon is star-fill + color RED (I guess - critical?) | Label VIP

4. If user is part of SMT group = TRUE & user is VIP = TRUE ->icon is gem-fill + color GOLD (I guess color warning?) | Label SMT