Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to bring "Additional comments in template"

Community Alums
Not applicable

Hi

Suppose, in a particular template ,when I select the table as "incident" then in the "template" field I want to see the "additional comments" fields.

ad083255-52a2-4443-b133-471070ae960f.jpg

 Thanks in Advance!!

2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

Hi @Utsav JAISWAL 

basically this is not possible as "Additional comments" are not part of any table but are kept in an individual table. On a form you enable entering additional comments via placing a formatter. However this is part of the form layout and cannot be configured via templates.

 

So the real question is: WHY do you need this for a template? Please describe first the requirement and then ask for a special solution.

 

Maik

Hi Maik, sorry but work notes IS included in the templates (also, not a field in the common sense) hence why should it not be possible to see additional comments?