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How to create a custom button in Service Operations Workspace (Express List)

Abdulrajak Sha1
Tera Contributor

Hi,

 

In Service Operations Workspace, under the Express List view for alerts, I’d like to add a custom button (for example, "Update Remote Task").

 

Here’s the functionality I’m trying to achieve:

  • When the user selects multiple alerts using the checkboxes, and

  • Clicks on the custom button,

  • A prompt or dialog box should appear asking the user to enter a value (for example, a Remote Task ID), and

  • Once the user submits the value, that data should automatically update the remote_task_id field in all the selected alert records.

I’ve tried looking into UI Actions and Declarative Actions but they didn’t work for me in the Express List view of Service Operations Workspace.

 

Can anyone please guide me on how to configure the button in the workspace list view?

 

AbdulrajakSha1_1-1761027039745.png

 

 

Thanks in advance

 

7 REPLIES 7

Abdulrajak Sha1
Tera Contributor

Hi @Ankur Bawiskar@Ravi Gaurav@Dr Atul G- LNG 

 

could you please guide me on this? I’ve seen your helpful posts and thought to tag you here.

 

 

Thank you in advance!

Ankur Bawiskar
Tera Patron
Tera Patron

@Abdulrajak Sha1 

Did you try creating List Action on that table?

Is that not coming on workspace?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar,

 

Thanks for the quick response.

 

Yes, I’ve created the List Action, but the button is not appearing on the Express List in the Service Operations Workspace.

AbdulrajakSha1_1-1761039341955.png

 

I noticed that the Service Operations Workspace doesn’t have a specific table, in the URL just shows 'express-list'. If there’s no specific table, how can we create a button for the workspace view? I assume we need to mention the workspace name in the List Actions, but it doesn’t appear there.

AbdulrajakSha1_2-1761039495476.png

 

 

Thank you

 

Hi @Ankur Bawiskar ,

 

Just wanted to check if you got the chance to review my previous response about the List Actions.

 

 

Thanks for your help!