How to create a custom button in Service Operations Workspace (Express List)
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Monday - last edited Monday
Hi,
In Service Operations Workspace, under the Express List view for alerts, I’d like to add a custom button (for example, "Update Remote Task").
Here’s the functionality I’m trying to achieve:
When the user selects multiple alerts using the checkboxes, and
Clicks on the custom button,
A prompt or dialog box should appear asking the user to enter a value (for example, a Remote Task ID), and
Once the user submits the value, that data should automatically update the remote_task_id field in all the selected alert records.
I’ve tried looking into UI Actions and Declarative Actions but they didn’t work for me in the Express List view of Service Operations Workspace.
Can anyone please guide me on how to configure the button in the workspace list view?
Thanks in advance
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yesterday
Hi @Ankur Bawiskar, @Ravi Gaurav, @Dr Atul G- LNG
could you please guide me on this? I’ve seen your helpful posts and thought to tag you here.
Thank you in advance!
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yesterday
Did you try creating List Action on that table?
Is that not coming on workspace?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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yesterday - last edited yesterday
Hi @Ankur Bawiskar,
Thanks for the quick response.
Yes, I’ve created the List Action, but the button is not appearing on the Express List in the Service Operations Workspace.
I noticed that the Service Operations Workspace doesn’t have a specific table, in the URL just shows 'express-list'. If there’s no specific table, how can we create a button for the workspace view? I assume we need to mention the workspace name in the List Actions, but it doesn’t appear there.
Thank you
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yesterday
Hi @Ankur Bawiskar ,
Just wanted to check if you got the chance to review my previous response about the List Actions.
Thanks for your help!