How to create a custom button in Service Operations Workspace (Express List)

[Abdulrajak Sha1]

Hi,

In Service Operations Workspace, under the Express List view for alerts, I’d like to add a custom button (for example, "Update Remote Task").

Here’s the functionality I’m trying to achieve:

• When the user selects multiple alerts using the checkboxes, and

• Clicks on the custom button,

• A prompt or dialog box should appear asking the user to enter a value (for example, a Remote Task ID), and

• Once the user submits the value, that data should automatically update the remote_task_id field in all the selected alert records.

I’ve tried looking into UI Actions and Declarative Actions but they didn’t work for me in the Express List view of Service Operations Workspace.

Can anyone please guide me on how to configure the button in the workspace list view?

Thanks in advance

[Abdulrajak Sha1]

Hi @Ankur Bawiskar ,

Just wanted to check if you got the chance to review my previous response about the List Actions.

Thanks for your help!

[Ankur Bawiskar]

@Abdulrajak Sha1 

I believe it's not possible to add List Action in the express list

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Abdulrajak Sha1]

Hi @Ankur Bawiskar , 

Thanks for the quick response.

Is there any alternative way to display a button on the Express List?

I believe we can create a new button using UI Builder, place it on the Express List, and implement the requirement that way. Please guide me, as I’m still new to Workspace.

Thank you.

[Ankur Bawiskar]

@Abdulrajak Sha1 

I think you will have to play with the UI builder part.

I am not sure on that part.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏